What is ChatGPT?
ChatGPT is a large language model developed by OpenAI for text-based conversation. It uses state-of-the-art natural language processing techniques to generate human-like responses to text inputs.
What’s the real benefits and disadvantage of this new tool that is still in research preview? One of the main benefits of ChatGPT for people is its ability to handle a wide range of tasks and conversations. With its advanced language understanding capabilities, ChatGPT can assist teams in managing customer inquiries, answering frequently asked questions, and providing helpful information to users. This can help reduce the workload on customer service teams, allowing them to focus on more complex issues and tasks.
Benefits of GPT
The model ChatGPT uses gets better over time and learns. This is important as the tool is still in free research preview and has a long way to go in certain aspects. Eventually the free tool will cost, but until then over 1 million users in 5-day have used the service since its launch on November 30, 2022. Let’s explore how the tool can work to answer the question of a CEO in the technology space on Twitter.
The tweet below is by Miles, CEO of CargoLogik
In the use case above, I type in the following prompt using the first and last sentence in ChatGPT in the format:
ChatGPT gives me a response to my prompt in less than a minute. Cool, right? As it processes more and more inputs, it can adapt and fine-tune its responses to better understand the context of a conversation and provide more accurate and helpful information. This can help improve the overall user experience, resulting in increased customer satisfaction and loyalty. This is not just limited to content such as text, but also code.
The Dangers of ChatGPT / Free Research Preview
ChatGPT is a work in progress. In a Verge article they highlight, “AI text models like ChatGPT learn by looking for statistical regularities in the text”. This brings a new wave of concerns in Content Moderation and Safety Best practices that is not just limited to Open AI, but any general-purpose AI tool that’s available. Things to look out for if you decide to use this for work-related purposes include:
Create a program to track [Inputs] and [Outputs] of the system
Be mindful in researching and verify the information it gives you
Consider monitoring the types of content shared especially technical [code]
Create custom policies to moderate and evaluate the outputs.
How can Open AI and tools like ChatGPT benefit your business?
Save time by automating many routine tasks and conversations. This can free up valuable staff time.
Reduce operating costs by reducing the need for additional staff to handle routine inquiries.
Improved customer service and the ability to increase customer satisfaction.